Successful payment but no access

A purchase confirmation may take a few moments after returning from the payment processor.

Checks

1. Open Orders and refresh the view once.
2. Confirm that you signed in with the same email used for the purchase.
3. Open the order and look for the action to go to the course, lab or exam.
4. Check your email in case the processor still requires confirmation.
5. Do not pay again while the first purchase is still being processed.

Caution

Do not create a duplicate purchase or share full card details. Keep the receipt and order ID.

If payment is confirmed and access is still missing after a few minutes, email [email protected] from your account email. Include the order ID, product, time and a screenshot without sensitive financial information.