SpartanOps troubleshooting
Before repeating an action, read the visible message and wait for any operation in progress to finish. Save the time and a screenshot if you need to escalate the problem.
Preparation takes too long
Section titled “Preparation takes too long”Wait several minutes and refresh the view once. Do not select Deploy again while the platform is still preparing the environment.
The environment does not start
Section titled “The environment does not start”Check your connection, refresh the view once and use Start only when the action becomes available again. If the tier uses Spot capacity, availability may temporarily vary.
The console or desktop does not open
Section titled “The console or desktop does not open”- Allow pop-ups, cookies and clipboard access for the site.
- Confirm that the environment has finished starting.
- Temporarily disable extensions that block scripts or windows and try again.
- Try a network without a restrictive corporate proxy.
Restoration does not finish
Section titled “Restoration does not finish”Do not select start, stop or reset again. Wait for the operation to finish and refresh the view only once.
The environment stopped by itself
Section titled “The environment stopped by itself”The platform may stop inactive environments, or a Spot instance may lose capacity. Saved files should remain available after starting again; unsaved work may be lost.
If the problem continues, email [email protected]. Include the course, tier, approximate time, action you were trying to perform and a screenshot without credentials, personal data or flags.