FAQ
Which course is available?
Section titled “Which course is available?”The authenticated catalog lists published courses and is the source of truth for availability. This help center adds documentation for each learning path as it becomes available.
Do I need a VPN?
Section titled “Do I need a VPN?”For courses that include SpartanOps, you access the environment from the browser and do not need to configure a VPN on your computer. Other learning paths may use different resources.
In CPPJ, do Basic, Standard and Pro include the same course?
Section titled “In CPPJ, do Basic, Standard and Pro include the same course?”Yes. All three enable the same hands-on CPPJ path for 30 days. Access conditions and exam inclusion differ. See the CPPJ overview.
In CPPJ, does Pro include the exam?
Section titled “In CPPJ, does Pro include the exam?”Yes, it includes one CPPJ attempt. Basic and Standard do not; you can purchase a standalone voucher.
How long is a voucher valid?
Section titled “How long is a voucher valid?”You have 90 days from purchase to start. Once started, the exam lasts 24 hours.
Can I pause the exam?
Section titled “Can I pause the exam?”No. The clock continues if you close the tab, lose connection or reset a target.
What do I need to pass CPPJ?
Section titled “What do I need to pass CPPJ?”Reach 200/200 points, confirm a PDF report within 12 hours after finishing, and receive a passing review.
Is there a cooldown after an unsuccessful attempt?
Section titled “Is there a cooldown after an unsuccessful attempt?”There is no time-based post-attempt wait. You need a new exam enrollment and must not have already passed the certification.
Does stopping SpartanOps remove my files?
Section titled “Does stopping SpartanOps remove my files?”No. Stop preserves the disk. Reset removes your changes and restores the clean image.
Can I reset a Task?
Section titled “Can I reset a Task?”Not manually. The platform manages Task restoration and displays a countdown when you must wait before starting it again.
Is progress preserved after subscription expiration?
Section titled “Is progress preserved after subscription expiration?”Recorded flags, points and percentages remain available. You need current access to start machines and continue solving.
Where do I manage payments and cancellation?
Section titled “Where do I manage payments and cancellation?”Open Orders. Manage subscription opens the Stripe portal for payment methods, receipts and cancellation.
How do I contact support?
Section titled “How do I contact support?”Email [email protected]. Include account email, order ID when relevant, visible message, time and a screenshot without credentials or flags.